Support

UniTalk is operated by an individual based in Japan. We read every email and reply as soon as we can.

Common questions

The app cannot use the microphone

UniTalk needs microphone access so you can talk; audio is never recorded. If you declined, open your phone's Settings → UniTalk → turn on Microphone, then reopen the app.

I cannot hear my partner

Try the Speaker button on the call screen and check the volume. On a weak connection the app reconnects by itself when the network recovers.

Matching is taking a long time

When few people are online, matching takes longer. The busiest time is 20:00–22:00 (Vietnam time). You can also send an invite code to practise with a friend.

I cannot sign in

Use the same sign-in method you used the first time (Apple, Google or email). If your account is suspended, the app will say so; write to us if you think it is a mistake.

Someone is making me uncomfortable, or I am in danger

Block or report them in the app — see the Community Rules. If anyone's life or safety is in immediate danger, contact the local emergency services right away (Vietnam: 113; Japan: 110).

Questions about your data

See the Privacy Policy. For a copy of your data or any question, email support@unitalk.live from the address linked to your account.

Delete your account

Profile tab → Delete account. Details: Delete your account.

When you write to us

To help us answer faster, include your display name, your phone type (iPhone/Android), when the problem happened and a short description. Never send your password.