Delete your account

Draft — pending legal review. Version web-draft-1 · updated 29 October 2026. The Vietnamese version is the primary text.

Delete in the app

The app is in Vietnamese; the labels are shown in brackets.

Open UniTalk and go to the Profile tab (“Hồ sơ”).
Scroll to the bottom and tap Delete account (“Xoá tài khoản”).
Read the notice and tap Delete account (“Xoá tài khoản”) again to confirm.

Deletion cannot be undone. Uninstalling the app does not delete your account. If you later sign in again with the same Apple, Google or email account, a new, empty account is created.

What happens at once

You are signed out on every device.
You are removed from the matching queue; any session in progress ends; open invitations are cancelled.
If you used Sign in with Apple, UniTalk's Sign in with Apple link is revoked.

What is deleted

Data	When
Profile (name, university, native language, goals, favourite topics, visibility), languages and levels	At once
Avatar	At once
Apple/Google sign-in links, email and hashed password, contact email	At once
Consents you gave	At once
Blocks (both people you blocked and people who blocked you), follows, friend requests, friends	At once
Your reactions to messages; you leave every conversation	At once
Messages you sent	Hidden from everyone at once; text permanently erased after 30 days
Notes in your post-session feedback	At once

What remains, and why

Session facts (time, length, language, topic — never audio): kept so your partners' history is not broken; you appear only as “Deleted user”. Star ratings are kept for quality statistics.
Safety reports involving you, message evidence attached to them and moderation decisions: up to 365 days after the report is resolved, to protect other users.
Usage events: removed automatically 90 days after they were recorded.
A minimal record (account id, “deleted” status, timestamps, and the records of your now-revoked sign-in sessions) so the data above stays consistent, plus the status of the deletion request as proof. This record holds no email or profile.

Normally every step completes as soon as you confirm. If a step fails, the system retries every 5 minutes (up to 8 times); if it still fails, we finish it by hand.

Cannot open the app?

If you no longer have the device, cannot sign in, or your account is suspended, email support@unitalk.live with the subject “Delete my account”, from the email address linked to the account (if you used Apple's Hide My Email, give the relay address if you know it, or your display name). We may ask a question to confirm you own the account, then delete it with the same process as above and reply by email.